ordering

Ordering

Ordering Your Advanced Pelletizing Solution

Rumtoo Manufacturing offers standard Plastic Pelletizing Machines to meet the needs of most recycling facilities. We also provide custom design and implementation services for complete Plastic Pelletizing Machine lines, tailored to your specific application, capacity, and specifications. In every case, we are dedicated to providing the highest level of customer service and seamless communication to ensure your order and project are handled efficiently.

Below is our standard process for handling orders and/or custom project requests:

1

Initial Contact & Inquiry

Please contact us with any questions or inquiries regarding our Plastic Pelletizing Machines. If you have a custom project in mind, send us your detailed specifications promptly so we can forward them to our engineering team for planning and consideration. Please be as detailed as possible.

2

Consultation & Quotation

We will address your questions and provide a quotation for our Plastic Pelletizing Machines. For custom projects, specifications and details will be confirmed. Communication is crucial at this stage, and the Rumtoo sales team is proficient in English. You will also receive detailed drawings and blueprints for your project for consideration and further development.

3

Order Confirmation & Contract

Once the quotation is confirmed and all details are agreed upon, a detailed contract will be signed to formalize your order.

4

Payment Terms

We will issue a proforma invoice containing our bank details. A 30% deposit is required at this stage, with the remaining 70% due before the goods are shipped.

5

Production & Lead Time

The production cycle for a single piece of equipment is typically 25 days. The delivery lead time for a complete Plastic Pelletizing Machine line ranges from 30-45 days, depending on project complexity and parts availability.

6

Factory Testing & Inspection

All machines are thoroughly tested at our factory before shipment. We strongly encourage you to visit our facility to inspect your machine(s) before they are packaged for dispatch. It is also beneficial to bring your factory manager or technical personnel to gain familiarity with the equipment for proper operation and installation upon arrival at your site.

7

Final Payment & Shipment

Following your inspection and approval, the remaining 70% payment must be settled before packaging and shipment of the equipment.

8

Installation & Commissioning

We offer comprehensive installation services. Our technical team (typically one mechanical and one electrical engineer) will travel to your facility to guide you through the installation process. Upon request, they can extend their stay to address any queries or resolve any operational issues that may arise.

9

Warranty & After-Sales Service

All Plastic Pelletizing Machines and their parts are covered by Rumtoo Manufacturing’s 1-Year Limited Warranty and benefit from our commitment to lifelong customer service.

For full details, please see our Warranty Policy.

If you have any questions regarding our ordering process, please do not hesitate to contact us.